Job Description

Under the supervision of the Practice Manager or Director of Operations, the administrative assistant will primarily perform a variety of front desk duties and clerical duties to which he/she is assigned.

Responsibilities/Essential Functions:

· Work closely with the department surgeons to ensure accurate booking of surgeries

· Obtain surgical authorizations from insurance companies as needed including workers comp cases

· Schedule pre-admission testing for surgical patients

· Work with the vendors to arrange necessary surgical equipment for the surgeries where needed

· Schedule History & Physical appointments for surgical patients

· Communicate closely with patients about the scheduling of their surgeries. Return patient enquiries about their surgery in a timely fashion.

· Schedule surgery related diagnostic studies and imaging etc.

· Scan all surgery related documents into Athena

· All other things related to surgical scheduling

· Check pts in/out at the front desk ensuring all demographic & insurance information is updated and a co-pay collected where applicable

· Verify referral requirement. Request referrals where needed.

· Answer department phones in a customer friendly and welcoming manner per the policy of Steward Medical Group. Ensure proper triage of all calls.

· Schedule patient appointments for the department ensuring proper referrals are in place/requests sent where missing.

· Schedule MRI & CT appointments and obtain authorizations as appropriate.

· Verify insurance coverage for all patients being seen by the orthopedic providers prior to scheduling them in the department.

· Enter professional and hospital charges into Athena & Meditech in a timely fashion. Work on insurance claims in the hold buckets in a timely fashion.

· Perform all clerical and secretarial services including typing, photocopying and mail sorting

· Assist in special projects as requested

· Attend department meetings

· Perform other duties as requested

· Maintain confidentiality of patient information per HIPAA


High School Diploma or equivalent required
Prior surgical scheduling experience within a hospital or medical practice preferred.
Strong computer skills especially with MS Office Suite.
The ability to successfully multitask projects is required.
Excellent organizational and communication skills.

Application Instructions

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