Clinic Office Assistant
Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager. The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices.
- Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
- Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
- Responsible for accurate registration, scheduling, confirmation, and billing functions.
- Responsible for answering clinic phones and sending messages to clinic staff/providers as appropriate.
- Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures.
- Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
- Responsible for daily oversight and reconciliation of co-payment and cash collection to maintain daily average of 90%.
- Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
- Responsible for monitoring missing charge reports.
- Oversees ordering all necessary supplies and equipment for the practice.
- The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
- Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
- Assists Practice Director with Payroll and payment of Invoices.
- Assurance that all “Best Practice” initiatives are followed.
- HS Diploma, Associates or Bachelors Degree preferred, but not required. Relevant work experience may substitute for degree requirements.
- Must have 2-3 years experience in a healthcare environment.
- Must have excellent written and verbal communication skills, and a strong desire to work as part of a team.
- Must be able to multi-task and prioritize daily activities.
- Must have a thorough understanding of billing, information systems, and knowledge of medical terminology and HIPPA requirements.
- Proficiency with computers and window-based products.
- IDX experience preferred.
- Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred.
- Experience with organization of medical charts preferred.
- Ability to analyze operational issues and solve them creatively.
- Strong orientation to patient care in accordance with the Faculty Practice Plan's values.
- Training in the courses of Quality Improvement, Performance Improvement and other educational programs are encouraged.
- Capacity to analyze, to think creatively, and to weigh alternatives.
Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.
Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.
- Any COVID-19 related care takes place in designated areas away from other patients and their families.
- A stringent cleaning policy has been implemented throughout our facilities.
- A strictly controlled visitor and mask policy is required for patient and colleague safety.