Front Office Assistant
Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where out patents live. Steward - the largest privately held health care company in the U.S. - owns and operations 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lies through the company's managed care and health insurance services. The total number of paneled lives within Steward's integrated care network is projected to reach 3 million in 2018.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.
The Front Office Assistant coordinates practice inquiries, scheduling appointments, answers telephone, greets patients, and prepares patient charts for new and existing patients. Performs reception duties to maintain correct patient information, coordinates authorizations for care and insures proper chart is pulled for provider/physician. Assist with the insurance verification and treatment authorization processes. Performs patient discharge duties to include collection of co-pays, co-insurance and deductibles from current or previous visits.
- Take phones off of call forwarding/answering service as needed. Obtains any messages left for the physician/provider and delivers to appropriate individual.
- Places phone on call forwarding during lunch as approved by the Practice Administrator or physician on duty. Urgent calls are forwarded to back lines or physician pager. Ensures the phone is forwarded to answering service at close of business each day. Notifies service of changes to call coverages.
- Answers all phone calls promptly and courteously. Takes messages accurately and completely. Ensures that callers placed on hold are attended to promptly.
- Prepares charts on new patients, updates charts for existing/returning patients. Pulls charts and review for messages.
- Verifies patient billing information to include: Responsible party, current address, telephone number, insurance carrier, etc. Copies insurance cards completely.
- Generates/prepares charge tickets for patients scheduled or added on.
- Files all patient related information accurately and timely.
- Assists patient with authorization to release medical records.
- Assists with taking patients back to exam room as requested. Documents pertinent information in the chart for current condition/complaint.
- Keeps track of office supplies and orders as needed.
- Collects co-pays, deductibles, co-insurance, etc. or past due balances.
- Balances cash received at the end of each day and reports as directed. Checks, summarizes, and totals all charge tickets at end of each day. Posts charges and payments on the day of service as time permits. Puts patient sign in sheet and charge tickets into an envelope and takes to Billing/Collections clerk for processing.
- Assists with other clerical or back office functions as needed as requested.
- Provides training or assistance to new staff members as directed by Practice Administrator.
- Maintains professional and appropriate communication and behavior with patients, co-workers, physicians, and vendors.
- Maintains HIPAA confidentiality at all times.
- High School Diploma or GED
- Knowledge of medical terminology preferred
- Prior Front Office experience in a physician practice preferred
Job Status: Full Time
Job Reference #: 4344