Job Description

Description

The role of the Medical Assistant Bilingual (MA) is to provide outstanding support to physicians and healthcare providers while providing exceptional care to patients and customers within the clinical scope of an MA. The MA ensures that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. MA's are responsible for ensuring the smooth operations in the fast paced environment of the clinic with the goal of a positive patient experience with every encounter.

Key Responsibilities

  • Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
  • Assists with front and back office duties
  • Prepares patients to be seen by physicians
  • Collects vital signs and testing as required by the healthcare provider
  • Assists provider with collection, documentation, processing, and verification of information related to patient care in an EMR system.
  • Keeps patients informed of wait times and manages visit expectations
  • Performs diagnostic tests and processes and enters results
  • Communicates patient concerns and needs to the healthcare provider
  • Timely responses to patient inquiries and timely completion of assigned tasks
  • Completes documentation of patient interactions
  • Maintains cleanliness of clinic areas, exam rooms and medical implements before and after patient use
  • Responsible to set up exam rooms and stock with up to date required supplies for patient care
  • Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
  • Assists in routine clerical functions such as filing of medical information in patient's records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes
  • Facilitates timely closing of clinic and follows closing procedures
  • Completes assigned training and education
  • Performs other duties as determined by the Practice Manager or Clinic Director

Minimum Requirements

  • This position requires verifiable successful completion of an accredited Medical Assistant program
  • Bilingual in English and Spanish
  • Demonstrated ability to communicate effectively on the phone, in writing and via email
  • Ability to exercise discretion on sensitive and confidential matters
  • Demonstrated computer skills with data entry software
  • Must be able to flex schedule in accordance with patient and provider schedules
  • High School diploma or GED equivalent is required
  • Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications

  • One or more years experience in an outpatient clinic or other healthcare setting
  • One or more years of demonstrated customer service experience
  • Experience working with an EMR system
  • Medical Assistant certification
  • Phlebotomy experience
  • One or more years experience using electronic medical records (EMR)

Physical Requirements
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.


Please Note
All positions subject to close without notice

Must be willing to float to other locations

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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