Job Description

Location: Steward Medical Group - West
Posted Date: 7/28/2020

Steward Health Care Systems

Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 35 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters per year. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.

Description

The role of the Medical Assistant I (MA) is to provide outstanding support to physicians and healthcare providers while providing exceptional care to patients and customers within the clinical scope of an MA. The MA ensures that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. MA's are responsible for ensuring the smooth operations in the fast paced environment of the clinic with the goal of a positive patient experience with every encounter.

Key Responsibilities

  • Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
  • Assists with front and back office duties
  • Prepares patients to be seen by physicians
  • Collects vital signs and testing as required by the healthcare provider
  • Assists provider with collection, documentation, processing, and verification of information related to patient care in an EMR system
  • Keeps patients informed of wait times and manages visit expectations
  • Performs diagnostic tests and processes and enters results
  • Communicates patient concerns and needs to the healthcare provider
  • Timely responses to patient inquiries and timely completion of assigned tasks
  • Completes documentation of patient interactions
  • Maintains cleanliness of clinic areas, exam rooms and medical implements before and after patient use
  • Responsible to set up exam rooms and stock with up to date required supplies for patient care
  • Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
    Assists in routine clerical functions such as filing of medical information in patient's records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes
  • Facilitates timely closing of clinic and follows closing procedures
  • Completes assigned training and education
  • Performs other duties as determined by the Practice Manager or Clinic Director

Minimum Requirements

  • This position requires verifiable successful completion of an accredited Medical Assistant program
  • Demonstrated ability to communicate effectively on the phone, in writing and via email
  • Ability to exercise discretion on sensitive and confidential matters
  • Demonstrated computer skills with data entry software
  • Must be able to flex schedule in accordance with patient and provider schedules
    High School diploma or GED equivalent is required
  • Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications:

  • One or more years’ experience in an outpatient clinic or other healthcare setting
  • One or more years of demonstrated customer service experience
  • Experience working with an EMR system
  • Medical Assistant certification
  • Phlebotomy experience
  • One or more years’ experience using electronic medical records (EMR)
    Bilingual in English and Spanish

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools


Please Note
All positions subject to close without notice

Must be willing to float to other locations

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Application Instructions

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