Job Description

Category:
Administrative/ Clerical

Facility:
SMG - Ayer Area

Department:
NASHOBA FAM MED UNALL

Req Number:
55742

Job Details:
High school diploma or equivalent is required.
3-5 years experience is required.
Computer skills are required.
Customer service skills are required.
Healthcare experience is required.
Supervisory experience is preferred.

Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operates 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services.

Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.

Description:

This position is responsible for all operational aspects of a physician practice. Qualified candidate will be responsible for the duties to include: overseeing clerical/ support staff, patient relations, liaison with the central billing office and hospital departments, office planning, establishing standards for office operations and procedures, equipment and supply ordering and accounts payable.

Responsibilities:

In addition, he/she will perform other related duties as required:
* Supervises all non-provider staff at the office.
* Responsible for hiring, disciplinary action, and evaluations of employment for all non-physician staff.
* Responsible for operating budget for the office, including planning, controlling costs and maximizing revenue.
* Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office.
* Manages staffing to ensure appropriate coverage at all times, hires staff as necessary and coordinates scheduling.
* Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency.
* Determines office hours and staffing policies in conjunction with physician input.
* Assists off-site billing operations by developing and managing systems which ensure retrieval and maintenance of appropriate information on site, maintain appropriate records and transfer information needed to the central billing office.
* Provide information and assistance to patients to ensure effective patient relations.
* Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on equipment and the inventory of all capital equipment.
* Responsible for communicating operational and financial status as needed and is the liaison with the central billing office.
* Responsible for designing systems and managing the daily function transactions of the office.
* Prepares documents for billing physician encounters, enters data, ensures that referrals are received, performs referral management, etc. Ensures that physician billing is accurately entered into the system.
* Type's correspondence, forms and other documents as requested.

Qualifications:

* Associates degree preferred.
* Three to five years experience in a healthcare setting required.
* Two to five years experience with financial management, operations and staff supervision in a private physician's office or other health care setting required.
* Medical terminology required.
* Excellent computer skills including familiarity with MS Office Suite.
* Strong communication, interpersonal and telephone skills required.
* In-depth knowledge of private practice office systems, including but not limited to insurance systems, policies and procedures as they impact on the practice, patient flow, patient relations, staffing, budget and financial reporting, billing systems and medical practice operations. Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, PPO and capitated products preferred.
* Experience with electronic medical records preferred.
* Ability to analyze operational issues and solve them creatively.



Application Instructions

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