Job Description

Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operations 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services. The total number of paneled lives within Steward's integrated care network is projected to reach 3 million in 2018.

Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.

We are looking for talented, dedicated Practice Manager to join our team. In return for your talent and dedication, we’ll support you with comprehensive benefits including: training, a competitive salary, medical/dental/vision, 401(k), work-life programs, employee discounts, and opportunities to grow your career potential.

Description

Under the direction of the Directors, the Practice Manager is responsible for providing leadership and management of operations at clinic sites and related outreach. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service. Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed. The Practice Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.

Key Responsibilities

  • Provides leadership, direction, and coordination for general clinic operations
  • Manages internal and outreach services of the clinic
  • Develops and maintains clinic budget
  • Responsible for plan and execution of clinic financial goals
  • Organizes the work processes and work units to promote efficient flow
  • Monitors workload and systems, coordinating resources to optimize operational efficiencies and patient satisfaction
  • Collaborates with Director and professional staff to develop operating expense, FTE, and capital budgets
  • Manages clinic operations to achieve and maintain financial performance targets
  • Coordinates purchases of office, medical-surgical, pharmaceutical, laboratory, and x-ray supplies, manages inventories for each, and approves invoices for payments
  • Coordinates on-site telephone and computer systems with Hospital resource departments
  • Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
  • Coordinates the development of physician and midlevel clinic schedules and coordinates and communicates initial and revised schedules as appropriate
  • Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
  • Monitors flexible benefits expenditures to stay within contract allowances
  • Assures that initial and subsequent physician/midlevel third party payer Credentialing is completed within required time frames
  • Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
  • Communicates and supports policies and procedures appropriate for clinic
  • Completes required reporting in a timely manner
  • Provides supervision and leadership
  • Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
  • Provides for initial orientation and ongoing training of personnel in proper work performance
  • Plans, schedules, and assigns work in an efficient and cost effective manner
  • Achieves and maintains targeted staffing, quality and service standards
  • Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
  • Conducts or recommends progressive discipline and discharge proceedings when necessary
  • Partners with Human Resources Representative on performance and employee relations issues
  • Counsel’s employees in resolving performance related problems
  • Functions as a resource, teaching and collaborating with staff on a continuous basis

Minimum Requirements:

  • Bachelors degree in healthcare administration, business, management, or related field
  • Five years or more management experience, preferably in healthcare, or equivalent education and experience
  • Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications:

  • Masters degree in healthcare administration, business, management, or related field
  • Experience working with physicians in a large physician group

Physical Requirements:

  • Work up to a 12 hour shift
  • Sit up to 6-8 hours a day
  • Stand and walk up to 4-6 hours a day
  • Speak and listen to internal and external customers
  • Bend to reach supplies/materials, reach with hands and arms throughout the day
  • Lifting, pushing, pulling
  • Grasp and manipulate tools
  • Key information into a computer workstation, use computer peripheral tools

Please Note:
All positions subject to close without notice

Application Instructions

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