Job Description

Location: SMG West 1180
Posted Date: 11/10/2022

Position Summary:

Must be bilingual in English and Spanish

Scheduling Coordinator

  1. Organizes and schedules the work flow of assuring maximum use of OR time
  2. Provides superior customer service to internal and external Physicians and patients
  3. Communicates pre-procedure information to patient which may include: date of procedure; arrival time; pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, pre-admission instructions answer patient questions regarding procedure)
  4. Obtains insurance authorization of all procedures.
  5. The Scheduler will take on different and/or additional responsibilities as needed and deemed necessary by the Practice Manager.

The Scheduling Coordinator summary of duties included but are not limited to: coordinating practice inquiries, scheduling appointments, answers telephone, greets patients, and prepares patient charts for new and existing patients, performing reception duties to maintain correct patient information, performing patient discharge duties to include collection of co-pays, co-insurance and deductibles from current or previous visits, accepts and pre-registers patient reservations from physician’s offices for outpatient procedures, surgeries, etc., and assists with the insurance verification and treatment authorization processes.

Key Responsibilities:

  • Identifies potential previous patient history before processing data.
  • Prepares charts on new patients, updates charts for existing/returning patients. Pulls charts and review for messages.
  • Verifies patient billing information to include: Responsible party, current address, telephone number, insurance carrier, etc. Copies insurance cards completely.
  • Generates/prepares charge tickets for patients scheduled or added on.
  • Files all patient related information accurately and timely.
  • Assists patient with authorization to release medical records.
  • Collects co-pays, deductibles, co-insurance, etc. or past due balances.
  • Balances cash received at the end of each day and reports as directed. Checks, summarizes, and totals all charge tickets at end of each day. Posts charges and payments on the day of service as time permits. Puts patient sign in sheet and charge tickets into an envelope and takes to Billing/Collections clerk for processing.
  • Assists with other clerical functions as needed or requested.
  • Answers all phone calls promptly and courteously. Takes messages accurately and completely. Ensures that callers placed on hold are attended to promptly.
  • Enters information into computer system using established criteria.
  • Initiates appropriate levels of communication with patients and physicians offices to obtain missing details on patient accounts.
  • Calls/Faxes designated pre-certification or prior authorization number to obtain authorization for payment of services rendered.
  • Initiates phone calls with insurance companies to acquire authorizations.
  • Maintains professional and appropriate communication and behavior with patients, co-workers, physicians, and vendors.
  • Maintains HIPAA confidentiality at all times.

Application Instructions

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