Job Description

Job Summary:
According to established policies and procedures, the medical Secretary is responsible for scheduling, referral management, check-out, telephone triage, and general office functions. Depending upon location, may also be responsible for patient reception/registration. Refer to Receptionist Job Description if applicable. Performs in accordance with the facility's policies and procedures. Follows the facility's standards for ethical business conduct. Conducts self as a positive role model and team member. Participates in facility committees, meetings, in-services, and activities.

  • Courteously answers the phone, screens and triages calls appropriately. Receives messages, prescription refill requests and performs other telephone duties as required.
  • Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.
  • Performs duties as a team member, integrating activities with fellow employees and providers.
  • Schedules appointments accurately and efficiently within established scheduling protocols.
  • Coordinates mail processing for office to include: receipt of record releases, copying of records, mailing of records / correspondence, and responding to other general office requests via mail.
  • Manages physician schedules by following up on patient no-shows, sending out reminder cards, and/ or providing telephone reminders for office visit in accordance with established protocol.
  • Reports the use of supplies for reordering and maintains practice so that it is always neat and clean.
  • Performs other duties as assigned.
  • High school diploma or equivalent. At least 2 years of prior medical secretary or medical office experience.
  • Experience managing a multi-line phone system, experience with computer systems and the ability to type, strong understanding of medical terminology, understanding of different insurance plans and referral procedures preferred. Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast paced environment. Bi-lingual communication skills are a plus.
  • While performing the duties of this job the employee is frequently required to walk; stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit.
  • May be exposed to various patient conditions including infectious diseases, blood, and bodily fluids.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Instructions

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