Job Description

Steward Medical Group Practice Applications Trainer-1900929

Description

 
Under the direction of the Director of Practice Optimization and Training, the Practice Applications Trainer provides end user training on all electronic applications (includes electronic health records as well as other electronic systems that affect the ambulatory medical practices) offered by Steward Health Care. He/she will work with providers and office staff located throughout Steward Medical Group (nationally) and is proficient in the electronic applications used by inpatient and ambulatory practices. The Practice Applications Trainer conducts end user training sessions and workflow assessments; provides on-site and remote Go-LIVE support based on Steward Medical Group operational and clinical best practices.
  • Responsible for training providers and office staff on all practice EHR functionality, before, during and after system Go-LIVE
  • Successfully attains "Certified Steward EHR Trainer" status as deemed by SMG Optimization Training Team
  • Successfully maintains annual competencies as required by the SMG Optimization Training Team on an annual basis
  • Advises and demonstrates best practices for entering data into the EHR in accordance with Meaningful Use,
    MACRA/MIPS Quality initiatives, SMG Policies & Procedures, and Hospital Policies and Procedures.
  • Maintains EHR training documentation utilizing written training agendas and sign-off sheets for all trainings
  • Works with Training Management to ensure that training requests are being responded to/scheduled in a timely manner for trainings coming through the SMG Training Distribution list
  • Establishes effective interpersonal relationships with all levels of Steward personnel; promotes an atmosphere that encourages enthusiasm and user participation in the EHR systems; creates a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality; acts as the liaison between end users, SMG, and the Steward IT Teams
  • Contributes to system improvement efforts through process analysis and workflow redesign; advocates for process change with an understanding of problems and solutions as they relate to current and future Steward business and clinical initiatives
  • Provide monthly training reports for tracking and performance
  • Participates in the identification of application problems and suggests resolutions; able to identify potential delays/roadblocks and escalates to management
  • Supports key Training team deliverables and is able to work within defined project plan timelines
  • Maintains the confidentiality of all patient related information; ensuring the security and confidentiality of systems data; and abiding by all SMG policies and procedures
  • Other duties as assigned
Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where out patents live.  Steward - the largest privately held health care company in the U.S. - owns and operations 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals.  In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lies through the company's managed care and health insurance services.  The total number of paneled lives within Steward's integrated care network is projected to reach 3 million in 2018.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.
Equal Opportunity Employer Women/Minorities/Disabled/Veterans

Qualifications

 
  • Exceptional communication skills including oral presentation and written documentation; solid analytical/problem solving skills required
  • Experience providing front-line Go-LIVE support in a multi-application system environment, within a complex health care organization required
  • Ability to conduct end user individual and webinar training sessions adapting training methods to various learning styles
  • Prior experience with EHR systems such as eClinicalWorks, Athenanet, or Meditech strongly preferred
  • Knowledge of clinical and clerical operations and workflows strongly preferred
  • Self-motivated individual with proven organizational skills who needs minimal supervision
  • Ability to travel consistently through the United States as needed for supplemental support

 

 

Job

 Information Technology

Primary Location

 Arizona-Phoenix

Organization

 Physician Group of Arizona

Education Level

 Bachelor's Degree

Travel

 Yes, 50 % of the Time

Job Posting

 

Employee Status* Full Time Benefit Eligible 36-40 hrs/wk
Work Schedule* Days

Application Instructions

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